Terms and Conditions

Welcome to our fitness, wellness, and spa facilities. By using our services, you acknowledge and agree to the following terms and conditions:

Membership
All members are required to complete the registration process and provide accurate personal information. Memberships are strictly non-transferable and may be subject to renewal fees.

Health and Safety
By participating in our services, you acknowledge that you are voluntarily engaging in physical activities and assume all associated risks. We recommend consulting a healthcare professional before starting any fitness or wellness program.

Cancellation Policy
Cancellations for classes or appointments must be made at least 2 hours in advance to avoid a 20% cancellation fee.

Personal Belongings
We do not accept responsibility for lost or stolen items. Members and guests are advised to take care of their personal belongings at all times.

Conduct
All members and guests are expected to behave respectfully towards staff and other visitors. We reserve the right to suspend or terminate membership in cases of inappropriate or disruptive behavior.

Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Members will be informed of any significant changes. By using our services, you agree to the latest version of these Terms and Conditions.

Cookies and General Terms
This website uses cookies to enhance your experience. Cookies help us personalize content and advertisements, provide social media features, and analyze website traffic. We may share information about your use of our site with trusted social media, advertising, and analytics partners, who may combine it with other data you have provided or that they have collected from your use of their services. You can change your cookie preferences at any time. For more information, please refer to our Cookie Policy.

Privacy Policy
At www.serenity.si, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information.

Collection of Personal Data
We collect personal data that you voluntarily provide when you register on our website, complete contact or inquiry forms, or subscribe to newsletters, and we may also collect certain technical data, including your IP address, browser type, and the date and time of access.

Use of Personal Data
Your personal data is used to process inquiries and service requests, communicate relevant updates and information, and improve our services and website experience.

Protection of Personal Data
We implement appropriate technical and organizational measures to safeguard your personal data against loss, misuse, unauthorized access, or disclosure.

Sharing of Personal Data
We do not sell or share your personal data with third parties, except when required by law or when necessary for the delivery of our services through trusted partners and service providers.

Your Rights
You have the right to access your personal data, request corrections, and request the deletion of your data.

Changes to the Privacy Policy
This Privacy Policy may be updated periodically. We encourage you to review it regularly.

Contact
For any questions regarding this Privacy Policy, please contact us at: info@serenity.si.
LOCATION
Slovenska cesta 59, 1000 Ljubljana
InterContinental Ljubljana – 18th floor

OPENING HOURS
Monday – Sunday
6:30 – 22:00
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